Calvary John James Hospital

Your Stay

Admission times at Calvary John James Hospital vary and are arranged by the booking officer usually two days prior to your surgery. We will contact you with the admission time.

Both private and shared accommodation is available with televisions, phones in all rooms and ensuites in most. Your preferred accommodation may not be immediately available, but as soon as practicable a transfer to the requested accommodation may be requested.

The discharge time is strictly 9.30am and we ask that you make arrangements to leave the hospital at this time to allow staff to prepare the room for incoming admissions.

Hand and Foot Massage
Hand and Foot massage volunteers attend the hospital regularly to provide support and comfort to patients. The massages are freely given and very popular with the patients, adding to the holistic care offered at Calvary John James.

Laundry
The hospital does not provide a personal laundry service.

Mail
Mail is delivered to patient rooms daily. Stamps can be purchased from the main reception, and outgoing mail can be left at reception for daily posting.

Meals
Our catering staff takes great pride in the quality and presentation of meals, and a varied and nutritious menu is offered. The hospital has a dietician on staff who is available to assist with special diets.

Morning/afternoon tea and supper is also delivered.

Patients and visitors are also welcome to utilise the services of the two Zouki cafés, one being located in the main corridor and Zouki Medici outside in the Plaza. The main café  is open from 7am to 6pm Monday to Friday, and 8am to 2pm on weekends. The café outside is open Monday – Friday 8:30am – 2pm.

Pastoral Care Services

We understand that the healing process works best when the ‘whole person’ is being treated. We have Pastoral Care Practitioners who are available to listen to you and your family members when things are difficult.

Pastoral Care is not about religion, but a person’s spirituality.

The service is non-denominational and is available to all patients, their visitors and staff.

Mass is celebrated every other Thursday in the Chapel which is located near the foyer of the front reception area.

Communion ministers attend the hospital every day for Catholic patients.

Patients requesting a visit from a representative from their faith tradition should alert a staff member from Pastoral Care to organise this for you.

Patient Handbook
Each bed is equipped with a patient handbook which contains more detailed information about hospital services and facilities in your room.

Please ask the nursing staff for a handbook if one is not easily accessible to you.

Patient Satisfaction
We are committed to providing a quality health care service, and want to ensure that you have been provided with the best possible care during your stay.

Prior to discharge you will be given a patient satisfaction survey which we encourage you to complete. The survey can be returned to hospital staff, or mailed back at a later date.

Information from the survey is regularly reviewed, and changes to policies, procedures, and services are implemented where possible to reflect patient feedback.

You may be visited by a Volunteer Patient Liaison Officer who will speak with you about your stay and get more detailed feedback.

Pharmacy
Although your doctor will arrange any medication you require, the pharmacy is available for the filling of patient prescriptions or general over the counter medications.

Smoking

The hospital is a smoke-free environment.

Smoking is not permitted in the hospital or it’s grounds. It is recommended that you do not smoke before or after your procedure. Should you find it difficult to abstain from smoking, please speak to your doctor prior to admission.

Telephones
There is a telephone adjacent to every bed for patient use. Phone cards may be purchased for STD calls. Patients may bring their own mobile phone with them.

Television and Radio
Each bed is provided with a radio, and colour television with access to local channels and Foxtel.

Veterans Liaison Officer
The hospital has a veterans liaison officer to assist eligible veterans and war widows. Members of the ex-service organisations may visit you.

Visiting Hours
Visiting hours for surgical wards is 10am to 1pm and then again from 3pm to 8pm.

Visiting hours for maternity patients is 3pm to 5pm and then again from 7pm to 8pm.

Patients staying in the Rehabilitation Unit will be provided with a treatment program and will need to inform friends and relatives of the times they will be available.

There is adequate car parking available within the grounds of the hospital at either the front of the hospital or by continuing to drive towards the maternity entrance.

Volunteers

The Friends of Calvary John James Hospital raise community awareness of the hospital and it’s not-for-profit status.  They provide patient services through activities including, but not limited to; supplying magazines, escorting patients to their ward, providing the ‘Lolly Trolley’ service for patients, hand and foot massage, reading and visiting for patients and raising revenue to assist in the purchase of hospital equipment, as approved by hospital management.  The Friends also make small gifts which are sold through the Maternity Centre.

The Patron of the Friends is traditionally the partner of the Governor-General, and we thank His Excellency Mr Michael Bryce AM AE for his support.

For more information about the ‘Friends’, or to volunteer your services, please notify the Director of Mission on 6281 8112.